Telecom infrastructure component implementation and consultancy
Telecom System projects
Setup and maintenance of PBX, IVRS, ACD, Dialler (automated and/or predictive), Click-to-call, SMS
Communication Channels setups
Service provider liaising, PSTN, Trunk (BRI, PRI, E1) setups, VOIP implementation inter and intra company, and international setups.
ACD and Dialler
ACD group formation, Skillset creation and mapping, Resource optimisation, Time bases routing, Data churning and de-duplication for predictive dialling.
Integration Services
Click-to-call from portal Browser add-on development for dialling and PBX extension controls Client side integration
Compliance
Formation consultancy, implementation and audit towards Telecom Authority’s (TRAI) regulations