Services

CRM Support

Automation & Change Management

Business work flow design, optimization plus adherence to ITIL and ISO Standards

Omni Chanel enablement

Voice, Email, Chat, WhatsApp, BOT, Social Media, SMS

Analytics Service

Real time and offline MIS creation Dashboard design and email automation

Knowledge Base and Communities

Portal theme conceptualisation and customization Content development, Online community creation and maintenance

Integration with third party application

API Development and Integration, Custom application development on top of the platform, Custom theme preparation, Single-Sign-On

Security & Compliance

Application update and patch management GDPR or other region specific compliance

IT Infrastructure enablement

Cloud hosting, Backup and restore over cloud, Transitioning between systems, Email, domain, DNS mappings and security certificate setups

IT Infrastructure, ITSM, Cyber Security Services

IT infrastructure projects

Setup and maintenance of LAN / WAN / Security infrastructure

Audits

Network infrastructure Telecom services and TRAI/DOT compliance VA/PT and WAPT DLP and User Behaviour Analysis

Change Management

Process design and work flow optimisation Process automation, ITIL and ISO Standard Mappings, Platform implementation with ITIL and DevOps tools like ServiceNow, Zendesk.

Transition and Transformation Projects

Technology upgrades DC movements, office movements, WFH Authentication and Authorization service Cloud hosting, Backup and restore over cloud Email, domain, DNS configuration, security certificates.

Security & Compliance

ITIL V4, ITSM, ISO 20000 Infrastructure security, ISO 27001 Business Continuity Management Services (BCMS), ISO 22301 GDPR, PDPB assessments and readiness

Telecom infrastructure component implementation and consultancy

Telecom System projects

Setup and maintenance of PBX, IVRS, ACD, Dialler (automated and/or predictive), Click-to-call, SMS

Communication Channels setups

Service provider liaising, PSTN, Trunk (BRI, PRI, E1) setups, VOIP implementation inter and intra company, and international setups.

IVRS

Designing, Professional voice prompt recording, Text-to-speech prompting, Speech-to-text conversion and inputs.

ACD and Dialler

ACD group formation, Skillset creation and mapping, Resource optimisation, Time bases routing, Data churning and de-duplication for predictive dialling.

Integration Services

Click-to-call from portal Browser add-on development for dialling and PBX extension controls Client side integration

Compliance

Formation consultancy, implementation and audit towards Telecom Authority’s (TRAI) regulations

Expertise in - Platform, Framework & Standards