CRM System
Project Implementation
Requirement analysis and Business- Technology mappings. Transition and implementation. Hand holding and trainings. FAQs and How-Tos creation.
Omni Chanel enablement
Voice, Email, Chat, WhatsApp, BOT, Social Media, SMS
Analytics Service
Real time and offline MIS creation Dashboard design and email automation
Knowledge Base and Communities
Portal theme conceptualisation and customization Content development, Online community creation and maintenance
Integration with third party application
API Development and Integration, Custom application development on top of the platform, Custom theme preparation, Single-Sign-On
Security & Compliance
Application update and patch management GDPR or other region specific compliance
IT Infrastructure enablement
Cloud hosting, Backup and restore over cloud, Transitioning between systems, Email, domain, DNS mappings and security certificate setups